FAQ

  1. WHAT ADVANTAGES ARE THERE TO WORK WITH A BROKER?

  2. WHAT ARE THE DELIVERY DELAYS?

  3. CAN I ORDER YOUR PRODUCTS ONLINE?

  4. WHAT ARE THE METHODS OF PAYMENT ACCEPTED?

  5. CAN I SUPPLY THE ARTWORK?

  6. WHAT ARE YOUR TERMS OF SALE?

  7. HOW DO I GET UPDATES OF PRODUCTS, INSTALLATION INFORMATION AND TECHNICAL SUPPORT?

WHAT ADVANTAGES ARE THERE TO WORK WITH A BROKER?

Our role is to select the supplier who can provide you the best elements: quality, price and service.

We are alert to the constraints and requirements of different types of print production and can guide you in making choices that suit your needs.

WHAT ARE THE DELIVERY DELAYS?

For most orders, delivery delays are around 10 working days after the final approval of proofs. Some products, such as plastic cards, require longer lead times.

CAN I ORDER YOUR PRODUCTS ONLINE?

For now, we do not offer the option to buy online. You can get a quote by contacting one of our representatives.

WHAT ARE THE METHODS OF PAYMENT ACCEPTED?

We accept payment by cheque, Visa*, MasterCard* and Paypal*.

*Conditions may apply.

CAN I SUPPLY THE ARTWORK?

Yes, we can work with the files you have on hand if they meet the specifications that you will find in our "Client Login" section.

WHAT ARE YOUR TERMS OF SALE?

You can find our terms of sale in PDF format in our "Client Login" section.

HOW DO I GET UPDATES OF PRODUCTS, INSTALLATION INFORMATION AND TECHNICAL SUPPORT?

If you are experiencing problems, we have a support request form on our "Contact us" page or you can contact us by phone or by email.